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Robert Half Logo Robert Half · Customer Service

Customer Service Representative

United States, Johnson City Employment contract · Job Posted May 26, 2026
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Job Description

We are seeking a Customer Service Representative to support daily branch operations with a strong focus on customer experience, account growth, and compliance. This role is ideal for someone who enjoys working directly with customers, managing multiple priorities, and contributing to a fast-paced office environment.

Job Responsibility

  • Deliver exceptional customer service in person and over the phone
  • Build and maintain customer relationships to support account growth
  • Process loan applications, payments, and account updates accurately
  • Perform data entry for loan documentation and customer records
  • Assist with loan closings and related transactions as directed
  • Handle basic collections activities to reduce delinquency
  • Ensure compliance with company policies and lending regulations
  • Support general branch operations and administrative tasks

Requirements

  • High school diploma or equivalent
  • Basic computer skills and data entry proficiency
  • Strong attention to detail and accuracy
  • Basic math skills

Nice to have

  • Experience in a customer-facing or service role
  • Exposure to consumer finance or lending environments

What we offer

  • Medical, vision, dental, and life and disability insurance
  • 401(k) plan
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