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Robert Half Logo Robert Half · Customer Service

Customer Service Representative

United States, Vandalia, Ohio · Job Posted February 20, 2026
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Job Description

We are looking for a dedicated and detail-oriented Customer Service Representative to join our team in Vandalia, Ohio. This Contract to permanent position provides an excellent opportunity to move into a long-term role based on performance. The ideal candidate will possess strong organizational skills and a commitment to delivering high-quality service to members.

Job Responsibility

  • Perform accurate data entry into member portals and validate submissions with confirmation numbers
  • Process enrollments and maintain eligibility records efficiently
  • Generate and analyze reports to support member services operations
  • Communicate with vendors and representatives to address inquiries and resolve issues
  • Manage mail distribution and ensure proper scanning and indexing of documents
  • Respond to inbound calls professionally, addressing member questions and concerns
  • Coordinate schedules and appointments to meet member needs
  • Utilize Microsoft Excel and Word for documentation and reporting
  • Handle email correspondence promptly to support member inquiries
  • Maintain attention to detail while performing order entry tasks to ensure accuracy

Requirements

  • Proven experience in customer service roles, demonstrating excellent communication skills
  • Proficiency in data entry and familiarity with member portals
  • Ability to handle inbound calls and provide effective solutions
  • Skilled in using Microsoft Excel and Word for documentation and analysis
  • Experience in email correspondence and managing schedules
  • Strong organizational skills with attention to detail and accuracy
  • Demonstrated ability to work in a fast-paced environment while maintaining high productivity
  • Prior experience in scanning, indexing, and mail distribution is advantageous

What we offer

  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
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