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Robert Bosch Sp. z o.o. · Customer Service

Customer Service Representative

United States, Itasca 18.00 - 18.50 USD / Hour · Job Posted February 18, 2026

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Job Description

Customer Service Representative (full-time) plays a significant role at Roadside Protect, Bosch Service Solutions. You will be helping customers solve various roadside problems, which could considerably impact their personal or professional lives. Therefore, your ability to empathize and display social skills will be critical to building rapport with customers and getting the information you need to help them.

Job Responsibility

Help customers that need roadside assistance
Represent our clients on various other call types including repair approval & reimbursement, rental requests, insurance claim requests, trip interruption, passenger transport, and claims administration calls
Obtain the situational information to be able to proceed with the service request
Utilize provided tools (internal & external systems, applications)
Follow Standard Operating Procedures

Requirements

Ability to work Afternoons/Evenings
Ability to commute and work on-site in Itasca, IL
Demonstrates regular/reliable attendance
Ability to work a set schedule
U.S Work Authorization
To exhibit empathy for customers who need emergency assistance
To display accuracy and pay attention to details
To be Internet savvy and understand nowadays Internet concepts
To be a person who is keen on solving problems and taking ownership of his/her work product

What we offer

Opportunities for professional growth and continuous learning
Attractive benefits including a generous 401k match
Collaborative, dynamic and international work environment
Conveniently located with easy highway access, onsite gym and massage chairs

Robert Bosch Sp. z o.o. - All Job Offers

18.00 - 18.50 USD / Hour · Itasca

Customer Service Representative

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