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Customer Service Representative

https://www.bosch.pl/ Logo

Robert Bosch Sp. z o.o.

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Location:
United States , Itasca

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

18.00 - 18.50 USD / Hour
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Job Description:

Customer Service Representative (full-time) plays a significant role at Roadside Protect, Bosch Service Solutions. You will be helping customers solve various roadside problems, which could considerably impact their personal or professional lives. Therefore, your ability to empathize and display social skills will be critical to building rapport with customers and getting the information you need to help them.

Job Responsibility:

  • Help customers that need roadside assistance
  • Represent our clients on various other call types including repair approval & reimbursement, rental requests, insurance claim requests, trip interruption, passenger transport, and claims administration calls
  • Obtain the situational information to be able to proceed with the service request
  • Utilize provided tools (internal & external systems, applications)
  • Follow Standard Operating Procedures

Requirements:

  • Ability to work Afternoons/Evenings
  • Ability to commute and work on-site in Itasca, IL
  • Demonstrates regular/reliable attendance
  • Ability to work a set schedule
  • U.S Work Authorization
  • To exhibit empathy for customers who need emergency assistance
  • To display accuracy and pay attention to details
  • To be Internet savvy and understand nowadays Internet concepts
  • To be a person who is keen on solving problems and taking ownership of his/her work product
What we offer:
  • Opportunities for professional growth and continuous learning
  • Attractive benefits including a generous 401k match
  • Collaborative, dynamic and international work environment
  • Conveniently located with easy highway access, onsite gym and massage chairs

Additional Information:

Job Posted:
February 18, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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