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Robert Half Logo Robert Half · Call Center

Customer Service Representative

United States, Mahwah · Job Posted June 29, 2026
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Job Description

We are looking for a Customer Service Representative to support parts-related technical inquiries for the dealer network and internal teams in New Jersey. This contract opportunity with potential for a permanent role is ideal for someone who enjoys combining customer service with problem-solving in a fast-paced call center setting. The person in this role will serve as a key point of contact for technical questions, order-related concerns, and product investigation follow-up while maintaining accurate documentation and a high-quality customer experience.

Job Responsibility

  • Respond to inbound inquiries from dealers and internal stakeholders regarding parts, providing clear and timely technical support
  • Manage product inspection cases for the North American market from initial intake through final resolution, coordinating with warehouse and support teams to ensure closure
  • Track newly released parts and confirm correct application details to help maintain accurate support guidance
  • Examine parts-related communications and technical notices when requested to help verify accuracy and relevance
  • Record customer interactions, requests, and outcomes in the designated call tracking system to support visibility and follow-up
  • Prepare and maintain recurring operational reports on a daily, weekly, and monthly basis
  • Partner with internal teams, including special order support, to resolve complex parts questions and service issues efficiently
  • Participate in training, coaching, safety activities, and continuous improvement efforts that support team performance and service quality

Requirements

  • High school diploma required
  • an associate or bachelor’s degree is preferred
  • At least 3 years of experience in a call center or customer service environment
  • Previous exposure to parts technical support or automotive parts operations is preferred
  • Ability to handle inbound customer contacts effectively while managing multiple priorities
  • Experience with customer service, order entry, and documenting cases in a call logging or service platform
  • Strong verbal and written communication skills with the ability to explain technical information clearly
  • Self-directed approach to work, sound judgment, and commitment to confidentiality and detail-oriented conduct

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
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