Customer Service Representative Job at Circle K (Akron)

Job Description

The position includes, but is not limited to, the following essential job duties, responsibilities and requirements.

Job Responsibility

Customer Satisfaction: Provides prompt excellent customer service in a courteous, friendly and attentive manner
Greets customers as they enter the area and thanks customers as they leave
Gives assistance and offers suggestions or recommendations to the customer
Rings up all sales on cash register properly and accurately, handling money, checks, and other types of payment received for product sold
Performs multi-function operation of fuel console, lottery machines, money order machine, telecom transactions, etc
Reports to work on time and follows the dress and appearance code
Facility Condition: Maintains the store facility’s condition and equipment to Company and/or brand standards by cleaning and performing a variety of general housekeeping duties
Performs multi-function and cleaning duties necessary to maintain store cleanliness inside and out
basic upkeep and cleaning of all equipment in stores
Inspects store facilities and equipment for safety, cleanliness, and proper working order
Notifies Store Manager of any equipment failure or maintenance/supply needs
Merchandising: Completes build-to’s for ordering/purchasing merchandise
Receives and verifies vendor deliveries
Maintains adequate stock throughout the store and supplies in counter areas
rotates stock properly
Places advertising and pricing signage inside or outside the facility including marquees, ceilings, walls and windows
Sales Controls: Controls merchandise, cash shortages, and other selling expenses
Assists in maintaining proper inventory levels and shift audits
Financial Controls: Keeps accurate cash, sales and inventory control records and accounts for variances
Notifies the Store Manager of any sales, cash or inventory discrepancy
Follows Company and/or brand guidelines for product breakage or spoilage
Security Controls: Reports all incidents including but not limited to employee or customer injuries, theft, property damage or improper sanitation or waste disposal to the Store Manager
Reports any situation in which unsafe, unlawful or unethical conduct is or might be occurring
Administrative: Keeps an accurate record of all shift and timekeeping paperwork
May take inventory of supplies and equipment
Attends job-related meetings (may be required to work irregular hours)
Provides regular and predicable onsite attendance
Performs other duties as assigned by the Store Manager

Requirements

High school diploma or GED preferred
Experience in retail sales preferred
Ability to accurately operate a variety of equipment that may include cash registers or scanners
hot or cold or beverage dispensers, and other machines or tools
Ability to work as scheduled including arriving to work on time
Ability to communicate information and ideas so others will understand
Ability to perform the four (4) basic arithmetic operations (add, subtract, multiply and divide) preferred
Ability to perform essential duties and physical functions described below
Ability to work in the conditions described below
Ability to be exposed to cold or warm temperature extremes performing occasional work in a walk-in cooler and/or freezer and outdoors
Ability to occasionally lift and/or carry up to 30 pounds from ground to overhead
Ability to occasionally lift and/or carry up to 50 pounds from ground to waist
Ability to grasp, reach and manipulate objects with hands for entire shift
Ability to push/pull with arms up to a force of 20 pounds
Able to reach overhead for objects
Ability to bend and twist at waist
Ability to communicate orally
Ability to operate a cash register and/or computer keyboard
Ability to stoop, kneel, squat, bend, push, and pull
Ability to work alone
Be exposed to occasional noise
Ability to stand and/or walk for an entire shift
May require climbing a ladder to store and retrieve materials or place and remove signs