Customer Service Representative

• Records and processes orders and/or inquiries received by mail, telephone, and/or through personal customer contact
• Provides pricing, availability, and schedule information within established guidelines
• Suggests additional and/or alternative products or services to meet customer needs
• Checks and approves credit within established limitations, and confirms orders
• Researches and obtains resolution of a variety of customer complaints and issues
• Serves as communication link between customers and sales staff to assure responsiveness
• Tracks order activity, and alerts appropriate staff of any potential delivery problems
• Expedites the delivery of selected orders
• Other duties as assigned

• Secondary School graduation
• Minimum of 3-5 years experience preferably in a fastener environment
• Strong written and verbal communication skills, in particular telephone
• Organized and detail oriented
• Excellent computer skills utilizing MS Office and Internal programs
• Ability to handle a large volume of work and meet tight deadlines
• Team player / interpersonal skills
• Ability to work in a high pace environment
• Strong customer service orientation
• Excellent organizational and administrative skills
• Ability to deal effectively with clients, staff and management
• Ability to handle stressful situations

55,000 plus benefits