Customer Service Representative Job at Robert Half (Charlotte)

Customer Service Representative

Robert Half

Location:
United States , Charlotte

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a Customer Service Representative to support a busy retail store operation in Charlotte, North Carolina. This Contract position is well suited for someone who enjoys helping customers, managing order-related tasks, and keeping daily activities organized in a fast-moving setting. The ideal candidate brings strong communication skills, accuracy, and a service-focused mindset to every interaction.

Job Responsibility:

Manage customer requests by phone and through other communication channels, providing prompt and courteous support
Enter and update orders with a high level of accuracy while following established company procedures
Maintain organized records and documentation so information can be accessed quickly when needed
Work closely with coworkers to keep daily workflows running smoothly and deliver a positive customer experience
Share important updates clearly with customers and internal partners to ensure alignment on requests and next steps
Keep the work area neat and orderly to promote efficiency throughout the day
Follow workplace expectations, including dress guidelines and use of the provided uniform shirt
Contribute to general clerical and administrative support tasks as business needs change

Requirements:

Previous experience in customer service, call center support, or a similar client-facing role
Ability to handle inbound and outbound calls in an accurate and efficient manner
Comfortable performing order entry and managing details with strong accuracy
Strong verbal communication skills and the ability to respond to customer questions clearly
Solid organizational skills with the ability to maintain records and prioritize multiple tasks
Ability to work effectively in a fast-paced environment while maintaining a positive attitude
Dependable attendance and willingness to support a short-term Contract assignment

What we offer: