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Robert Half Logo Robert Half · Customer Service

Customer Service Representative

United States, Woburn Contract work · Job Posted May 27, 2026
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Job Description

We are looking for a Customer Service Representative to support daily customer interactions for a long-term contract opportunity in Woburn, Massachusetts. This position focuses on delivering responsive service, managing orders accurately, and handling a steady volume of inbound and outbound communication. The ideal candidate brings a customer-first mindset, strong communication skills, and the ability to work efficiently in a fast-paced support environment.

Job Responsibility

  • Respond to incoming customer calls with professionalism, providing clear information and timely resolution to service-related inquiries
  • Place outbound calls as needed to follow up on requests, confirm details, and maintain consistent communication with customers
  • Enter customer orders accurately into internal systems while verifying product, account, and shipment information
  • Address service concerns by identifying issues, documenting interactions, and escalating more complex matters when appropriate
  • Maintain organized and complete records of customer conversations, order updates, and follow-up actions
  • Support day-to-day call center operations by balancing service quality, responsiveness, and accuracy across multiple tasks

Requirements

  • Previous experience in a customer service or call center environment
  • Ability to manage inbound and outbound calls with confidence and professionalism
  • Experience with order entry and maintaining accurate data in business systems
  • Strong verbal and written communication skills
  • High attention to detail and ability to stay organized in a fast-paced setting
  • Comfortable handling multiple customer needs while meeting service expectations

What we offer

  • Medical
  • Vision
  • Dental
  • Life and disability insurance
  • 401(k) plan
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