Customer Service Representative Job at Robert Half (Champaign)

Job Description

We are looking for a Customer Service Representative to join a growing team in Illinois in a Contract to Permanent position. This role centers on delivering responsive support, strengthening customer relationships, and helping internal teams provide a smooth order and service experience. The ideal candidate is organized, service-focused, and comfortable managing multiple priorities in a fast-paced environment while communicating clearly with customers and cross-functional partners.

Job Responsibility

Provide timely, thoughtful support to customers and internal partners by investigating questions, resolving concerns, and offering practical solutions
Build positive working relationships with customers through clear, attentive communication and consistent follow-through across phone and email interactions
Maintain accurate, well-documented records of customer conversations, service requests, and resolutions within the company database
Process customer orders by reviewing incoming requests for completeness and entering details into the order management system with a high level of accuracy
Coordinate with sales, operations, and finance teams to share updates, clarify needs, and keep customer activities moving forward efficiently
Arrange outbound shipments and inbound returns through logistics systems while preparing required shipping documentation and related paperwork
Review buyback information, confirm final results, and communicate applicable credits or totals to customers clearly and effectively
Partner with accounts payable and accounts receivable teams to support timely customer payments and address outstanding account balances when needed
Follow written and verbal procedures carefully while adapting to changing priorities and maintaining strong attention to detail
Travel up to 10% as needed to support business and customer service needs

Requirements

Associate degree or comparable relevant experience required
bachelor’s degree is preferred
1–3 years of customer service experience, ideally within a manufacturing or industrial environment
Strong verbal and written communication skills with the ability to adjust messaging for different audiences
Demonstrated ability to build customer trust, manage relationships effectively, and deliver a high level of service
Comfortable working in a fast-moving setting with shifting priorities and multiple deadlines
Proficiency in Microsoft Word and Excel, along with experience using order entry, call center, or ERP platforms such as D365
Experience handling inbound and outbound customer calls, order entry, and issue resolution in a structured service environment