Customer Service Representative, Wells Fargo

Wells Fargo

Location:
United States, Phoenix

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Wells Fargo is seeking a Customer Service Representative in Consumer Small Business Credit card to support customers and improve inquiries or issues regarding financial products and services through various communication channels in a fast-paced, high-volume environment.

Job Responsibility:

Support customers and ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication
Interact with customer service team and perform moderately complex customer support tasks
Manage risk by following all policies and procedures and staying abreast of changes to them
Advocate for digital services such as online delivery of statements and other documents, eSign paperwork, and any other digital opportunities
Receive direction from customer service supervisor and escalate non-routine questions

Requirements:

2+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through work experience, training, military experience, education
Ability to interact with integrity and a high level of professionalism with all levels of customers, team members and management
Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues
Ability to navigate multiple computer systems, applications, and utilize search tools to find information
Excellent verbal, written, and interpersonal communication skills
Ability to negotiate, influence, and collaborate to build successful relationships
Knowledge and understanding of credit card products, policies, and procedures within a call center environment
Ability to work effectively in structured but flexible, adaptable and changing, call center environment
Good analytical skills with high attention to detail and accuracy
Must be able to attend full duration of required training period
Ability to work additional hours as needed
Must work on-site at the location posted

Nice to have:

Wells Fargo Consumer Lending Portal/Open Text experience
Systems of Record: BSC and CIV
Call Center/Phone experience

What we offer:

Competitive salary
Robust benefits package
Programs to support work-life balance and well-being
Rewarded for investing in community
Celebrated for being authentic self
Empowered to grow

Additional Information:

Job Posted:
October 11, 2025

Expiration:
October 14, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Customer Service Representative