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Robert Half Logo Robert Half · Call Center

Customer Service Representative

United States, Indianapolis · Job Posted July 03, 2026
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Job Description

We are looking for a customer-focused detail-oriented individual to support members and callers with care, patience, and courtesy in Indianapolis, Indiana. This contract-to-permanent opportunity is ideal for someone who enjoys helping others, communicating clearly, and working in a mission-driven environment that supports veterans, their families, and local communities. In this role, you will handle inquiries, document interactions accurately, and deliver dependable service while balancing multiple systems and changing priorities.

Job Responsibility

  • Respond to incoming customer inquiries with courtesy, empathy, and a solutions-oriented approach
  • Guide callers through questions or concerns, using sound judgment to resolve issues or route matters to the appropriate team when needed
  • Enter and maintain accurate customer information, case notes, and service details within company systems
  • Work across several applications at once to research accounts, update records, and complete service tasks efficiently
  • Listen carefully to understand customer needs, provide clear information, and help diffuse tense or difficult interactions
  • Follow established procedures while remaining flexible as priorities, tools, or workflows evolve
  • Partner with coworkers and supervisors to share information, maintain service standards, and support daily team goals
  • Maintain reliable attendance and punctuality to ensure consistent coverage for scheduled shifts

Requirements

  • Demonstrated experience in customer service, call center support, or a similar client-facing role
  • Ability to communicate effectively in both written and verbal formats with a detail-oriented and respectful tone
  • Comfort using multiple computer systems simultaneously, including basic proficiency in Microsoft Word and Microsoft Excel
  • Strong data entry skills with a high level of accuracy and attention to detail, including numeric entry
  • Solid problem-solving skills with the ability to evaluate situations and determine appropriate next steps
  • Ability to adapt to updated procedures, new tools, and shifting business needs
  • Dependable work habits, including consistent attendance and the ability to contribute positively in a team setting

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • company 401(k) plan
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