Customer Service Representative Job at Robert Half (Rancho Cucamonga)

Job Description

We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Rancho Cucamonga, California. This position offers an opportunity to work in a dynamic non-profit organization, where you’ll play a crucial role in delivering exceptional service and ensuring smooth administrative operations. The role involves handling customer inquiries, managing billing processes, and supporting various departmental tasks.

Job Responsibility

Input and update customer account details, service records, comments, and payment information using computer systems
Process credit card transactions, manage billing data, and finalize consumption reports
Review preliminary billing ledgers to ensure accuracy and perform nightly system updates
Respond to customer inquiries regarding billing practices, rates, and service requests, including account activation and termination
Prepare reminders for overdue accounts, issue past-due notices, and coordinate service disconnections for non-payment
Assist customers in navigating online payment and usage portals, offering guidance on features such as autopay, paperless billing, and meter usage analysis
Generate service orders for field technicians and maintain detailed records of completed tasks
Conduct administrative duties, such as drafting letters and memos, managing files, and sorting mail
Provide backup support to other department staff and cross-train in billing processes
Address general inquiries about organizational programs and procedures, and assist visitors with check-in processes

Requirements

At least 2 years of experience in customer service or a related field
Proficiency in handling payment transactions, including credit card and EFT payments
Strong problem-solving skills with the ability to resolve customer concerns effectively
Familiarity with billing systems and consumption data management
Excellent communication skills to assist customers and respond to inquiries professionally
Well-versed in NetSuite
Experience using online portals for customer support and account management
Willingness to work flexible hours, including evenings, weekends, and holidays, as needed