Customer Service Representative Job at Robert Half (Clearwater)

Job Description

We are looking for a Customer Service Representative to join a payment solutions team supporting patients with medical claim-related questions in Clearwater, Florida. This is a Contract to permanent position focused on delivering compassionate, detail-oriented service while guiding customers through denied hospital claims and available payment arrangements. The ideal candidate is comfortable handling a high volume of phone interactions and can communicate clearly with individuals navigating sensitive billing situations.

Job Responsibility

Manage incoming and outgoing phone conversations with customers regarding medical claim and billing matters
Explain denied hospital claims in a clear, respectful manner and answer related questions effectively
Help customers review payment plan options and support them in taking steps toward resolving outstanding balances
Document customer interactions accurately and complete required order entry or account updates in internal systems
Provide timely follow-up to customers to keep claim payment discussions moving forward
Deliver a high standard of service in a call center environment while balancing empathy, accuracy, and efficiency
Communicate complex payment information in a way that is easy for customers to understand
Participate in a half-day working interview as part of the hiring process

Requirements

Previous experience in customer service, preferably in a call center or phone-based support setting
Ability to handle both inbound and outbound calls with confidence and professionalism
Strong communication skills with the ability to discuss sensitive medical payment topics clearly
Experience with order entry, account documentation, or related administrative support tasks
Background in insurance or healthcare-related customer support is preferred
Spanish language skills are a plus
Comfortable working in a business casual environment and adapting to a fast-paced team setting

Nice to have

Spanish language skills
Background in insurance or healthcare-related customer support is preferred

What we offer

Medical
Vision
Dental
Life and disability insurance
401(k) plan

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Customer Service Representative

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