Customer Service Representative Job at Robert Half (Hermitage)

Customer Service Representative

Robert Half

Location:
United States , Hermitage

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a dedicated and success-driven Customer Service Representative to join our team in Hermitage, Pennsylvania. In this long-term contract position, you will play a key role in delivering exceptional service within the financial services industry by addressing client inquiries and providing tailored solutions. This opportunity is ideal for individuals eager to develop their customer service skills while contributing to a collaborative and fast-paced environment.

Job Responsibility:

Handle a high volume of incoming calls efficiently, ensuring customer concerns and inquiries are resolved promptly
Assist clients with tasks such as opening new accounts, updating account information, and resolving banking-related issues
Provide accurate and detailed information about financial products and services to customers
Maintain thorough documentation of customer interactions in the organization's system
Collaborate with team members to deliver seamless and consistent customer experiences
Analyze account details to identify customer needs and recommend suitable banking solutions
Uphold confidentiality and adhere to banking regulations while handling sensitive customer data
Stay updated on the latest banking procedures, products, and services to ensure accurate responses to client queries
Offer solutions to enhance customer satisfaction and build long-lasting relationships

Requirements:

At least 2 years of experience in a high-volume call center, preferably within the banking industry
Proficiency in computer applications, CRM software, and call center systems
Excellent verbal and written communication skills
Ability to remain calm and efficient in stressful situations with high call volumes
Strong problem-solving abilities and conflict resolution skills
Demonstrated patience, empathy, and active listening capabilities
Familiarity with banking products, services, and processes is a significant advantage
Reliable attendance and a commitment to maintaining a consistent schedule

What we offer:

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
January 16, 2026

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