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Robert Half Logo Robert Half · Call Center

Customer Service Representative

United States, Petersburg Employment contract · Job Posted June 02, 2026
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Job Description

We are looking for a Customer Service Representative to support a high-volume onboarding initiative for residents in Petersburg, Virginia. This Contract position will focus on assisting a large customer base through inbound phone support, guiding callers through account setup, and capturing accurate billing and service details. The ideal candidate is comfortable handling a fast call pace, delivering helpful service, and maintaining accuracy while entering customer information.

Job Responsibility

  • Manage a steady stream of inbound calls from customers seeking assistance with service enrollment and account setup
  • Verify and record caller details such as name, service address, and billing information with a high level of accuracy
  • Help new customers complete the onboarding process by clearly explaining next steps and required information
  • Enter customer data into company systems promptly and correctly while following established procedures
  • Use reference materials and support guides to provide consistent answers and resolve routine customer questions
  • Coordinate with internal teams as needed to support outreach efforts tied to the municipal service rollout
  • Maintain courteous, detail-focused communication throughout each interaction while meeting daily call volume expectations

Requirements

  • Prior experience in call center or customer service environments
  • Ability to handle a high volume of inbound calls efficiently and professionally
  • Strong data entry and order processing skills with close attention to detail
  • Comfortable collecting and documenting customer account and billing information
  • Clear verbal communication skills and a customer-focused approach to service
  • Ability to follow call guides, process instructions, and established workflows
  • Proficiency with basic computer systems and multitasking during live customer interactions

What we offer

  • medical, vision, dental, and life and disability insurance
  • enrollment in company 401(k) plan
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