Customer Service Representative Job at Randstad (Fountaindale)

Customer Service Representative

Randstad

Location:
Australia , Fountaindale

Category:
Customer Service

Contract Type:
Not provided

Salary:

44.28 - 47.44 AUD / Hour

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Job Description:

Are you a detail-oriented professional with a knack for international trade and a passion for delivering top-tier customer service? We are looking for a Customer Service Representative to join a supportive team in Fountaindale. This is an exciting opportunity to manage high-tech product delivery and international trade. This role will provide customer service support to the Digital Mine business for a range of electronic products.

Job Responsibility:

Customer Liaison: Provide excellent customer service support to the Digital Mine business for a range of electronic products including but not limited to Collision Awareness systems, AI cameras and underground productivity solutions
Order Management: Process domestic and international customer orders in ERP/Oracle to ensure accurate, timely delivery
Logistics & Export: Determine and book international transportation (Ocean/Air) while ensuring all documentation complies with international trade legislation
Financial Support: Assist with milestone billings, service level agreements, and support the finance team with revenue targets
Communication: Provide ongoing communication regarding order status and estimated delivery times to ensure customer satisfaction
Team Collaboration: Operate within a local team, managing a shared inbox and providing cross-functional support to sales and engineering

Requirements:

At least 2–5 years of experience in a similar customer service or administration role and a great customer service mentality
High level of competency in ERP systems (Oracle or SAP is highly desired)
Exceptional verbal and written communication skills
Electronics or Mining Industry experience is an advantage
Understanding of import/export transactions and international trade requirements is a significant advantage
High attention to detail, strong mathematical skills
Must have a valid driver's license and access to a vehicle due to limited public transport in Fountaindale
Applicants must have full, unrestricted working rights in Australia

Nice to have:

Electronics or Mining Industry experience
Understanding of import/export transactions and international trade requirements

What we offer:

Flexible work hours
Super
temp-to-perm potential

Additional Information:

Job Posted:
May 16, 2026

Expiration:
May 30, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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