Customer Service Representative Job at Robert Half (Saint Albans)

Customer Service Representative

Robert Half

Location:
United States , Saint Albans

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

This role focuses on ensuring exceptional customer experiences through effective communication, accurate order processing, and proactive issue resolution. As a key member of our team, you will manage the complete lifecycle of customer orders while collaborating across departments to ensure seamless service delivery. This is a long-term contract position offering stability and growth opportunities.

Job Responsibility:

Accurately verify shipping, billing, pricing, and purchase order information to ensure smooth order processing
Enter detailed instructions and customer requests into the system, ensuring all special requirements are documented
Maintain and update customer files with relevant information, including pricing, new items, address changes, and delivery preferences
Provide support to sales staff by addressing inquiries and offering assistance while they are in the field
Communicate regularly with internal and external customers to address issues and provide updates
Collaborate with team members on data entry and order intake, offering support to other Customer Service Representatives as needed
Audit customer purchase orders to confirm pricing, quantities, terms of sale, shipping details, and special instructions
Document and resolve customer complaints effectively to maintain satisfaction and trust
Process product returns promptly while adhering to documented procedures and company policies
Ensure compliance with safety, quality, and regulatory standards across all daily functions and customer interactions

Requirements:

Minimum of 2 years' experience in customer service or a similar role, with a focus on order management
Background in chemical distribution or manufacturing is advantageous but not required
Strong problem-solving abilities and the capacity to work independently while making sound decisions
Exceptional interpersonal skills, with a commitment to collaboration and teamwork
Ability to thrive in a fast-paced environment, managing multiple tasks and meeting deadlines
Excellent written and verbal communication skills, demonstrating professionalism and clarity
Proficiency in Microsoft Office Suite and familiarity with customer management systems
Willingness to work overtime, handle on-call hours, or address after-hours customer needs