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Robert Half Logo Robert Half · Customer Service

Customer Service Representative

United States, West Palm Beach 20.00 - 25.00 USD / Hour · Job Posted March 25, 2026
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Job Description

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

Requirements

  • Manage on-boarding of customer accounts
  • Accurately process orders, returns, and exchanges according to company policies and procedures
  • Address customer inquiries, concerns, and complaints promptly and professionally
  • Provide exceptional customer service via phone, email and in-person interactions
  • Check stock for availability, verify price, and assist with logistical information
  • Maintain accurate records of customer interactions and transactions
  • Coordinate with other departments to ensure the successful delivery of the product
  • Stay up-to-date on product knowledge, company policies, and industry trends
  • Handle customer complaints, provide appropriate solutions and alternatives
  • follow up to ensure resolution while maintaining professionalism
  • escalate issues to management when needed
  • Assist with Return Material Authorizations (RMA’s), Corrective and Preventative Actions (CAR’s)
  • Work with confidential customer information
  • Build sustainable relationships and trust with customer accounts through open communication
  • Assist with various administrative tasks as needed
  • Answering Inbound Calls
  • Call Center Customer Service
  • Customer Service
  • Data Entry
  • Email Correspondence
  • Inbound Outbound Calls
  • Microsoft Excel
  • Microsoft Word
  • Order Entry
  • Schedule Appointments
  • Administrative procedures

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • company 401(k) plan
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