Customer Service Representative, CVS Health

CVS Health

Location:
United States, Work From Home

Category:
Customer Service

Contract Type:
Employment contract

Salary:

17.00 - 34.15 USD / Hour

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Job Description:

This Customer Service Representative will perform inbound and outbound calls to members that need help in finding local community resources to meet their social needs. There is a strong preference for finding candidates that have lived or cared for someone with similar experiences of our members.

Job Responsibility:

Make outbound phone calls to members
Locate resources to provide members with assistance for needs, such as food, utility, housing, and finances
Provide timely follow-up as needed
Display a high level of empathy, understanding, and patience, while helping to address the member's needs
Utilize several systems, in addition to the regular usage of more than one monitor

Requirements:

1+ year of customer service experience, with proven customer service skills
Excellent computer skills, including typing proficiency, multi-tasking between online applications, and multiple screens
Working knowledge of Microsoft products (Outlook, Excel, folders)
Ability to regularly access a designated workspace free from noise and other distractions
High-speed internet with the ability to hardwire via ethernet from cable modem to PC
High school diploma or GED

Nice to have:

Bilingual preferred and able to pass language certification
1+ year of experience in a call center setting, specifically related to inbound/outbound calls
Knowledge of Medicaid, specifically related to communicate source navigation
Strong communication skills (oral and written)
Strong analytical and problem-solving skills
Active listening proficiency
Ability to be receptive to feedback and to embrace continuous improvement
Positive attitude and strong interpersonal skills
Ability to display empathy towards customers' needs and concerns
Desire to contribute to building a positive team spirit

What we offer:

Affordable medical plan options
401(k) plan with matching company contributions
Employee stock purchase plan
Wellness screenings
Tobacco cessation and weight management programs
Confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Additional Information:

Job Posted:
October 15, 2025

Expiration:
October 27, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Customer Service Representative