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Baxter Logo Baxter · Customer Service

Customer Service Representative

United States, Birmingham Employment contract 43200.00 - 59400.00 USD / Year · Job Posted June 28, 2026
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Job Description

As a Customer Service Representative, you will serve as contact for customer inquiries and order placement via email, phone or fax. Additionally, you will process orders in accordance with established procedures. The Customer Service Representative will provide reports in support of Synovis MCA Sales Team while demonstrating core values in daily interactions with customers, vendors and coworkers.

Job Responsibility

  • Process and key customer orders using QAD ERP system
  • Resolve pricing and vendor corrections promptly to facilitate same day shipments
  • Assist with customer and field sales representative questions and issues such as product availability, delivery status and pricing via phone or email
  • Maintain records of product sales and prepare daily sales reports for management review as requested
  • Serve as main Customer Service contact for special pricing agreements
  • Assist Customer Service Supervisor in tracking and shipping backorders as products become available
  • Update open order reports as needed
  • Responsible for processing of customer returns
  • Assist other departments such as Credit and Collections and Purchasing to meet customer product needs and order fulfillment

Requirements

  • High school diploma required
  • Prefered 3 - 4 years experience in customer service
  • Must be able to operate a personal computer and appropriate software packages
  • Strong communications skills
  • Proficient interpersonal and organizational skills
  • Able to work independently and be proactive

What we offer

  • Medical and dental coverage that start on day one
  • Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
  • Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount
  • 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching
  • Flexible Spending Accounts
  • Educational assistance programs
  • Time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service
  • Family and medical leaves of absence
  • Paid parental leave
  • Commuting benefits
  • Employee Discount Program
  • Employee Assistance Program (EAP)
  • Childcare benefits
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