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Customer Service Representative

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Beaverton

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Customer Service Representatives provide frontline support by responding to customer or internal employee inquiries, resolving issues, and ensuring a positive experience. Assignments may vary by client and industry, but all roles focus on strong communication, problem‑solving, and professionalism.

Job Responsibility:

  • Respond to customer or employee inquiries via phone, email, chat, or in person
  • Provide accurate information regarding products, services, policies, or procedures
  • Resolve questions, concerns, or issues in a timely and detail oriented manner
  • Document interactions and update records accurately in internal systems
  • Escalate complex or sensitive issues to appropriate teams when needed
  • Follow established processes, service standards, and compliance guidelines
  • Meet productivity metrics, quality standards, and response-time expectations
  • Collaborate with internal teams to improve service and workflow efficiency

Requirements:

  • Previous customer service, call center, or client support experience preferred
  • Strong verbal and written communication skills
  • Adaptable demeanor with a customer‑first mindset
  • Ability to multitask, prioritize, and manage time effectively
  • Comfortable working with computer systems, CRM platforms, and Microsoft Office tools
  • Reliable, adaptable, and able to learn new systems and processes quickly

Nice to have:

  • Problem‑solving and critical thinking
  • Active listening and relationship building
  • Attention to detail and documentation accuracy
  • Adaptability in fast‑paced environments
  • Conflict resolution and de‑escalation
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
January 26, 2026

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