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Customer Service Representative

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Fairfax

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are seeking a motivated and detail-oriented Customer Service Representative with prior experience in collections or mortgage servicing. The ideal candidate is comfortable handling sensitive financial information and is able to provide professional and empathetic support to clients.

Job Responsibility:

  • Handle inbound and outbound customer service calls regarding account status, payments, and general inquiries
  • Provide clear and accurate information related to collections or mortgage accounts
  • Negotiate payment arrangements and resolve outstanding balances within company guidelines
  • Document client interactions thoroughly in the system
  • Collaborate with internal teams to resolve customer issues efficiently
  • Uphold compliance, confidentiality, and company standards at all times

Requirements:

  • 1+ years of solid customer service experience
  • Previous experience in collections, mortgage servicing, or a financial services customer service role
  • Excellent interpersonal, verbal, and written communication skills
  • Strong problem-solving abilities and attention to detail
  • Ability to remain professional and calm during difficult or sensitive interactions
  • Proficiency with standard office software and customer management systems
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
March 13, 2026

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