Customer service representative Job at Circle K (Effingham)

Job Description

Job Description ESSENTIAL DUTIES AND RESPONSIBILITIES: Responsible for greeting customers, answering questions, and explaining the wash options available. Stand at the pay stations and assist every customer that comes through the wash. Field customer inquiries. Guide customer vehicles into the wash tunnel. Upkeep the condition of the car wash by performing cleaning tasks such as taking out the garbage, sweeping the lot, and using a pressure washer to clean the wash bay. Performs other duties and responsibilities as assigned. Reports to work on time and follows the dress and appearance code. Duties and Job Breakdown Percentages: 70% Customer Interaction; 20% Site Upkeep (Cleaning/Maintaining); 5% Opening/Closing Procedures; 5% Basic/Light Troubleshooting of Daily Duties

Job Responsibility

Greeting customers, answering questions, and explaining the wash options available
Stand at the pay stations and assist every customer that comes through the wash
Field customer inquiries
Guide customer vehicles into the wash tunnel
Upkeep the condition of the car wash by performing cleaning tasks such as taking out the garbage, sweeping the lot, and using a pressure washer to clean the wash bay
Perform other duties and responsibilities as assigned
Report to work on time and follow the dress and appearance code

Requirements

Excellent communication skills including active listening
Excellent sales and customer service skills
Ability to anticipate customer needs
Ability to recommend different wash memberships to customers
Ability to work as a team
Proficient computer skills with the ability to learn a point of sales system
Strong work ethic and professional attitude
Customer service and some sales experience preferred
Must be able to stand and walk throughout the workday
Must be able to use hands
reach with hands and arms
Must be able to climb or balance
stop, crouch and kneel
Must be able to work in damp and humid conditions
Must be able to work in outdoor variable weather conditions
Must be able to lift and/or move objects up to 25lbs on a regular basis and occasionally up to 50lbs
Must be able to work in noisy environment
Must be capable of performing responsibilities with minimal supervision