Customer Service Representative Job at Robert Half (San Jose)

Job Description

We are looking for a dedicated Customer Service Representative to join our team in San Jose, California. In this Contract to permanent position, you will play a vital role in assisting prospective students by providing accurate information about our programs and guiding them through the admissions process. This opportunity is perfect for someone who thrives in a fast-paced environment and enjoys building strong relationships with customers.

Job Responsibility

Handle inquiries from prospective students, providing detailed information about program offerings, entrance requirements, and academic standards
Respond promptly to web inquiries and incoming calls, ensuring all potential students receive accurate and timely information
Proactively identify and engage new leads when not addressing outstanding inquiries or working with current prospects
Follow up with individuals who did not schedule or attend interviews, as well as those who did not complete the enrollment process
Conduct interviews with students, adhering to company policies and utilizing approved materials during the process
Assist students in matching their needs and goals with suitable programs, offering guidance on the college’s benefits and advantages
Collaborate with admissions management to ensure they are informed about the motivations and concerns of potential students
Act as a liaison between students and the campus, helping them complete enrollment forms and ensuring compliance with documentation requirements
Mentor and advise students, helping them identify their unique skills and interests to support their academic and career goals
Address routine inquiries and resolve minor issues, ensuring satisfaction for students while complying with company policies and legal requirements

Requirements

At least 2 years of experience in customer service, preferably in a call center environment
Strong communication skills with the ability to handle inbound and outbound calls professionally
Proficiency in order entry and managing customer inquiries efficiently
Ability to provide clear and accurate information to prospective students
Familiarity with admissions processes and related documentation
Exceptional organizational skills to manage follow-ups and maintain accurate records
Ability to mentor and guide students in identifying their goals and interests
Commitment to delivering outstanding customer service in compliance with company policies

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

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