Customer Service Representative

• Serve as the main point of contact for inbound client inquiries related to sales, providing timely and accurate responses
• Support the sales team by preparing quotes, inputting orders, and managing customer accounts through our CRM system
• Collaborate with account managers to resolve customer issues, ensure order accuracy, and track delivery timelines
• Process and monitor sales documentation, verify contract terms, and maintain detailed records
• Work cross-functionally with other departments to facilitate smooth client onboarding and ongoing account satisfaction
• Identify opportunities to enhance customer service processes and suggest improvements to sales leadership
• Provide follow-up and after-sales support to guarantee customer satisfaction and repeat business

• Proven experience in a customer service role supporting a sales team or department (minimum 1 year preferred)
• Proficiency with CRM software (Salesforce experience is a plus)
• Strong communication and problem-solving skills with a customer-first mindset
• Detail-oriented with the ability to multitask and prioritize in a fast-paced environment
• Collaborative team player eager to contribute to sales growth and client retention

Salesforce experience is a plus

• medical
• vision
• dental
• life and disability insurance
• company 401(k) plan
• free online training