Customer Service Representative Job at Robert Half (Houston)

Customer Service Representative

Robert Half

Location:
United States , Houston

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are seeking a dedicated and customer-focused professional to join our team as a Customer Service Representative supporting the Financial Aid department. This role serves as the first point of contact for students and parents, providing accurate information, guidance, and an exceptional service experience throughout the financial aid process.

Job Responsibility:

Serve as the primary contact for incoming inquiries from students and parents via phone, email, and in-person interactions
Deliver high-quality customer service by actively listening, resolving concerns, and ensuring a positive experience
Provide clear and accurate information regarding financial aid programs, application processes, and timelines
Assist students and families in navigating FAFSA policies, procedures, and requirements
Maintain up-to-date knowledge of federal, state, and institutional financial aid regulations
Document all interactions and maintain accurate records in internal systems
Collaborate with the Financial Aid team to ensure consistent communication and service delivery
Escalate complex issues as needed while maintaining professionalism and follow-through

Requirements:

Prior experience in a receptionist, front desk, or customer-facing administrative role
Ability to operate a switchboard or multi-line phone system with confidence and accuracy
Strong interpersonal skills with a detail-oriented and service-oriented approach to visitors and staff
Basic data entry and document-handling skills with close attention to accuracy
Capability to manage multiple tasks while staying organized in a busy reception setting
Comfortable working independently and taking ownership of front-desk responsibilities
Clear verbal and written communication skills
Reliable attendance and a dependable work ethic for a Long-term Contract assignment

What we offer: