Customer Service Representative Job at Baxter (Birmingham)

Job Description

As a Customer Service Representative, you will serve as contact for customer inquiries and order placement via email, phone or fax. Additionally, you will process orders in accordance with established procedures. The Customer Service Representative will provide reports in support of Synovis MCA Sales Team while demonstrating core values in daily interactions with customers, vendors and coworkers. This is a full-time onsite position where the candidate would be required to report to the Birmingham, AL office. The hours of operation include Monday - Friday, 8am - 5pm.

Job Responsibility

Serve as contact for customer inquiries and order placement via email, phone or fax
Process orders in accordance with established procedures
Provide reports in support of Synovis MCA Sales Team
Process and key customer orders using QAD ERP system
Resolve pricing and vendor corrections promptly to facilitate same day shipments
Assist with customer and field sales representative questions and issues such as product availability, delivery status and pricing via phone or email
Maintain records of product sales and prepare daily sales reports for management review as requested
Serve as main Customer Service contact for special pricing agreements
Assist Customer Service Supervisor in tracking and shipping backorders as products become available
Update open order reports as needed
Responsible for processing of customer returns
Assist other departments such as Credit and Collections and Purchasing to meet customer product needs and order fulfillment.

Requirements

High school diploma required
Preferred 3 - 4 years experience in customer service
Must be able to operate a personal computer and appropriate software packages
Strong communications skills
Proficient interpersonal and organizational skills
Able to work independently and be proactive.

What we offer

Medical and dental coverage that start on day one
Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount
401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching
Flexible Spending Accounts
Educational assistance programs
Time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service
Family and medical leaves of absence
Paid parental leave
Commuting benefits
Employee Discount Program
Employee Assistance Program (EAP)
Childcare benefits.

Baxter - All Job Offers