Customer Service Representative Job at Robert Half (Blaine)

Customer Service Representative

Robert Half

Location:
United States , Blaine

Category:
Call Center

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

We are looking for a Customer Service Representative to join a busy team in Minnesota. This contract opportunity is ideal for someone who enjoys helping customers, resolving issues, and coordinating with internal teams to keep orders and service requests moving efficiently. The person in this role will support a wide range of customer needs while maintaining accurate records and delivering clear communication across multiple channels.

Job Responsibility:

Respond to customer questions regarding orders, product details, service requests, and account-related concerns through phone and email communication
Resolve complaints and dispute situations with sound judgment and a strong focus on customer satisfaction
Work closely with departments such as sales, production, quality, engineering, procurement, and shipping to support timely and accurate fulfillment
Provide frontline assistance for basic product or service issues and connect customers with the appropriate internal resources when advanced support is needed
Review and confirm order details, pricing information, delivery methods, and other transaction-related updates through timely follow-up
Maintain organized and accurate documentation for customer interactions, orders, and service activity
Use Microsoft Office applications, including Word, Excel, and Outlook, to manage correspondence, tracking, and daily administrative tasks
Balance multiple priorities in a fast-paced environment while maintaining attention to detail and consistent service quality

Requirements:

Previous experience in customer service, call center support, or a similar client-facing role
Ability to manage both inbound and outbound calls while maintaining a detail-oriented and helpful approach
Working knowledge of Microsoft Office, including Excel, Word, and Outlook
Experience with data entry, order processing, and general documentation tasks
Strong verbal and written communication skills with the ability to build positive customer relationships
Proven problem-solving skills, including the ability to address customer concerns and basic technical issues
Ability to stay organized, adjust to shifting priorities, and handle several tasks at once
Spanish conversational abilities are required. Intermediate to Advanced skills

What we offer: