Customer Service Representative Job at Robert Half (Matthews)

Customer Service Representative

Robert Half

Location:
United States , Matthews

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

We are looking for a dedicated Customer Service Representative to join our team in Matthews, North Carolina. This is a Contract to permanent position within the high-tech pharmaceutical and biotech industry. The ideal candidate will excel at providing exceptional customer service while managing inbound and outbound calls, domestic and international customer order processing, and maintaining strong attention to detail. This role offers an opportunity to grow professionally in a dynamic and supportive environment.

Job Responsibility:

Respond promptly to customer inquiries and provide accurate solutions through phone and email communication
Handle inbound and outbound calls professionally, ensuring customer satisfaction and timely resolution of issues
Process customer orders with precision, verifying details to ensure accuracy and compliance
Maintain detailed records of customer interactions and transactions using company systems
Collaborate with internal teams to address customer needs and improve service delivery
Ensure adherence to company policies and procedures while resolving customer concerns
Identify opportunities to improve customer service processes and contribute ideas for enhancement
Manage multiple tasks effectively while maintaining a focus on quality and efficiency
Provide support and guidance to customers regarding product and service offerings
Demonstrate a positive attitude and professionalism in all interactions

Requirements:

Proven experience in customer service, preferably within a call center environment
Strong communication skills, both verbal and written, with the ability to handle diverse customer needs
Proficiency in order entry and data management systems
Ability to manage high call volumes while maintaining attention to detail
Familiarity with handling inbound and outbound calls effectively
Strong problem-solving skills and a proactive approach to addressing customer concerns
Ability to work collaboratively in a team-based environment
Willingness to adapt and learn in a fast-paced setting

What we offer:

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
January 15, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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