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Robert Half Logo Robert Half · Customer Service

Customer Service Representative

United States, Tampa · Job Posted March 01, 2026
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Job Description

We are looking for a dedicated and detail-oriented Customer Service Representative to join our team in Tampa, Florida. In this long-term contract position, you will play a key role in ensuring customer satisfaction by providing efficient and friendly support through various communication channels. This is an excellent opportunity for someone who thrives in a fast-paced, customer-focused environment.

Job Responsibility

  • Provide exceptional customer service by responding to inbound calls and addressing inquiries promptly
  • Handle order entry tasks with accuracy and attention to detail
  • Resolve customer concerns and complaints, ensuring a positive experience
  • Manage both inbound and outbound communication with customers effectively
  • Collaborate with other team members to maintain high service standards
  • Maintain detailed records of customer interactions and transactions
  • Assist customers with product or service-related issues, offering solutions tailored to their needs
  • Stay up-to-date with company policies and procedures to provide accurate information
  • Contribute to the improvement of customer service processes by offering feedback and suggestions

Requirements

  • Previous experience in a call center or customer service role
  • Strong communication skills, both verbal and written
  • Proficiency in handling order entry tasks
  • Ability to manage inbound and outbound calls efficiently
  • Exceptional problem-solving skills and a customer-first mindset
  • Familiarity with customer service tools and software
  • Ability to work collaboratively in a team environment
  • High level of attention to detail and organizational skills

What we offer

  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
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