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Robert Half Logo Robert Half · Call Center

Customer Service Representative

United States, West Des Moines Contract work · Job Posted June 29, 2026
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Job Description

We are looking for a dependable Customer Service Representative to support insurance-related customer interactions for a financial company Robert Half works with. This will be a REMOTE role, but the candidate MUST sit out of the DES MOINES area. This Long-term Contract opportunity is ideal for someone who can manage several systems at once, maintain accurate records, and deliver attentive service across phone and email channels. The right candidate will be comfortable handling both incoming and outgoing communication while researching and updating policy information with a high level of accuracy.

Job Responsibility

  • Respond to incoming customer inquiries and place outbound follow-up calls to provide timely assistance and updates
  • Review, research, and update insurance-related information across multiple computer applications while maintaining accuracy in every transaction
  • Enter customer and policy details into internal systems with strong attention to detail and data quality
  • Navigate between several screens and tools efficiently while continuing to provide high-quality service
  • Schedule appointments or follow-up interactions as needed to help resolve customer needs
  • Maintain consistent follow-through on customer issues to ensure questions are addressed fully and accurate

Requirements

  • At least 1 year of experience in customer service, call center support, or a similar client-facing role
  • Strong data entry skills with a clear focus on accuracy and attention to detail
  • Intermediate computer proficiency, including the ability to work across multiple screens and applications simultaneously
  • Experience using email and standard Microsoft Office tools such as Word and Excel
  • Strong written and verbal communication skills with a commitment to quality customer support

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
  • free online training
  • competitive compensation and benefits
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