Customer Service Representative

• Handle inbound calls promptly and efficiently, addressing customer inquiries and resolving issues
• Provide accurate information related to billing, services, and account management
• Utilize CRM tools to document customer interactions and maintain detailed records
• Collaborate with team members to ensure customer needs are met effectively
• Assist customers in navigating company processes and policies
• Identify potential challenges and escalate them to appropriate departments when necessary
• Support emergency operations during storm shifts or other urgent situations
• Deliver exceptional customer service while maintaining a positive and detail-oriented approach
• Adapt to hybrid work schedules, including onsite and remote work as needed

• Proficiency in using CRM software for managing customer interactions
• Strong knowledge of billing practices and procedures
• Excellent verbal and written communication skills
• Demonstrated ability to handle inbound calls in a customer service role
• Proven ability to deliver high-quality customer support in a fast-paced environment
• Attention to detail and organizational skills for accurate record-keeping
• Flexibility to work adjusted hours during emergencies, such as storm shifts

Experience in utilities or infrastructure industries is a plus

• medical, vision, dental, and life and disability insurance
• eligible to enroll in our company 401(k) plan