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As a Service Representative at GEICO, you’ll do more than answer questions- you’ll provide reassurance and solutions that make a difference in customers’ lives. Whether guiding policyholders through coverage needs, addressing billing inquiries, or educating them on policy options, you’ll be a trusted partner in delivering world-class service.
Job Responsibility:
Handle incoming calls and messages from customers, addressing billing questions, making policy changes, and providing recommendations
Investigate and resolve customer concerns promptly and efficiently, ensuring a positive customer experience
Maintain a thorough understanding of GEICO’s insurance products to effectively assist customers and identify opportunities for cross-selling or up-selling
Requirements:
Active 20-44 Personal Lines license or 2-20 Property & Casualty license required
High School Diploma required, College Degree (2-4 year) preferred
Up to 3 years of prior relevant customer facing and/or service experience
A passion for providing outstanding customer service
Strong interpersonal, communication, and problem-solving skills
Adaptability and attention to detail in a dynamic environment
Ability to prioritize and multi-task, while navigating through multiple business applications
Computer proficiency, including familiarity with Microsoft Office Suite
Flexibility to work evenings, weekends, and holidays as needed
What we offer:
Licensing and continuing education at no cost
Leadership development programs and hundreds of eLearning courses
Access to GEICO Strive Program, providing associates with tuition assistance
Comprehensive healthcare and well-being support available on Day 1
401(k) plan with a 6% pre-tax contribution
Employer matches 100% of contributions, up to 6% of eligible earnings
Evening Shift Differentials: Earn a +10% pay differential for eligible shifts
Weekend Shift Differentials: Earn a +20% pay differential for eligible shifts
GEICO Flex Program, which offers up to four additional weeks of remote work annually