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Randstad is seeking a motivated and customer-focused individual who is passionate about delivering exceptional service. If you’re someone who consistently goes above and beyond to create outstanding customer experiences, this opportunity is for you. We’re looking for someone who thrives in a fast-paced, performance-driven environment and takes pride in being a reliable, solutions-oriented team player. ... In this role, the Customer Service Representative (CSR) will support both new and existing customers, either onsite or over the phone. Responsibilities include order intake, processing and delivery coordination, and providing technical support as needed. Strong attention to detail, excellent communication skills, and a proactive mindset are key to success in this position. Availability required: Monday through Friday, between the hours of 8:00 AM and 8:00 PM.
Job Responsibility:
Provide excellent customer service by identifying and assessing customer queries to achieve satisfaction
The ability to work in a fast paced environment
Strong coordination and conflict resolution skills
Build, manage, and maintain positive business relationships
Assist with website navigation and order entry
Has to have access to a car, and the ability to drive to potential client visits
Deal with conflict resolution with an emphasis on customer retention
Understand the array of wireless products and services available to better support our customer as required
Requirements:
High school diploma
Excellent written and verbal English communication skills
Minimum 2 years customer service experience
Strong problem solving skills
Highly organized individual with the ability to multitask
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