Customer Service Representative Job at Robert Half (Cincinnati)

Customer Service Representative

Robert Half

Location:
United States , Cincinnati

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a dedicated Customer Service Representative to join our dynamic team in Cincinnati, Ohio. In this Contract to permanent position, you will play a vital role in ensuring exceptional client satisfaction by addressing inquiries, resolving issues, and managing communication across multiple platforms. This role requires strong interpersonal skills, attention to detail, and the ability to thrive in a fast-paced environment.

Job Responsibility:

Respond promptly to inbound customer calls, addressing inquiries and providing accurate information
Manage email correspondence to resolve customer concerns and deliver timely updates
Process data entry tasks with precision to maintain accurate records and documentation
Schedule customer appointments efficiently while coordinating necessary follow-ups
Handle order entry tasks, ensuring accuracy and adherence to company procedures
Utilize Microsoft Excel and Word to create reports and update relevant documents
Maintain a high level of professionalism while interacting with customers in both inbound and outbound calls
Collaborate with team members to enhance customer service strategies and improve workflows
Ensure all interactions align with company policies and standards for quality service

Requirements:

Prior experience in customer service, preferably within a call center environment
Proficiency in handling inbound and outbound calls with a focus on customer satisfaction
Strong skills in data entry and familiarity with order management processes
Excellent written and verbal communication abilities, including email correspondence
Competence in using Microsoft Excel and Word for documentation and reporting
Proven ability to schedule appointments and coordinate follow-ups effectively
Detail-oriented mindset with a commitment to delivering accurate and timely results
Ability to work collaboratively in a team-oriented setting while managing individual responsibilities

What we offer:

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
March 05, 2026

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