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We are looking for a dedicated Customer Service Representative to join our team in Madison, Wisconsin. In this role, you will provide exceptional support to customers, ensuring their needs are met efficiently and professionally. This is a long-term contract position offering the opportunity to develop strong relationships with clients and contribute to a non-profit organization.
Job Responsibility:
Handle incoming calls promptly and professionally to address customer inquiries and concerns
Provide accurate information about products, services, and policies to customers
Process orders and manage data entry tasks with precision and attention to detail
Monitor and resolve customer issues effectively, ensuring satisfaction
Collaborate with team members to improve service delivery and streamline processes
Maintain a thorough understanding of organizational policies and procedures
Assist with outbound calls when required, ensuring follow-up on customer requests
Document customer interactions and maintain accurate records
Identify opportunities to enhance customer experiences and suggest solutions
Uphold the organization's mission and values in all customer interactions
Requirements:
Prior experience in customer service, ideally within a call center environment
Strong communication skills, both verbal and written
Ability to manage multiple tasks while maintaining attention to detail
Proficiency in handling inbound and outbound calls
Familiarity with order entry systems and data management
Problem-solving skills with a focus on customer satisfaction
Capacity to work collaboratively in a team-oriented environment
Commitment to delivering high-quality service in alignment with organizational goals
What we offer:
medical, vision, dental, and life and disability insurance