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Customer Service Representative

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Indianapolis

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a dedicated Customer Service Representative to join a plumbing company based in Indianapolis, Indiana. In this role, you will be responsible for providing exceptional customer support while managing inquiries, scheduling jobs, and overseeing billing processes.

Job Responsibility:

  • Respond promptly to inbound calls, addressing customer inquiries with attention to detail and courtesy
  • Manage and operate a multi-line phone system to ensure smooth communication flow
  • Coordinate job scheduling, ensuring efficient allocation of resources and timely service delivery
  • Process billing transactions accurately and assist with resolving payment issues
  • Handle billing collections by following up on outstanding accounts and maintaining clear records
  • Provide detailed information and guidance to customers about services and processes
  • Collaborate with team members to meet customer needs and resolve any challenges
  • Maintain thorough documentation of customer interactions and service updates
  • Uphold company standards in customer care and ensure satisfaction with every interaction

Requirements:

  • Proven experience in a customer service role, preferably within a similar industry
  • Strong ability to handle inbound calls and inquiries effectively
  • Familiarity with managing a multi-line phone system
  • Proficiency in job scheduling and coordinating tasks efficiently
  • Knowledge of billing processes and collections procedures
  • Excellent communication skills, both verbal and written
  • Ability to work collaboratively in a team-oriented environment
  • Strong organizational skills and attention to detail
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
March 21, 2026

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