Customer Service Representative

• Respond to inbound customer calls promptly while maintaining a courteous, detail-oriented, and solution-focused approach.
• Investigate customer questions related to photo enforcement programs and provide accurate, easy-to-understand information.
• Record detailed and precise notes from each customer interaction in the appropriate system on a daily basis.
• Bring complex or sensitive customer concerns to the attention of the Team Lead without delay.
• Guide customers through payment-related inquiries, including support with credit card transactions for violation payments.
• Review email and internal communication channels each day to stay current on updates and service expectations.
• Perform administrative support tasks such as data entry, order-related updates, and other assigned duties as needed.
• Contribute to efficient customer service operations by handling follow-up communication and maintaining accurate documentation.

• Prior experience in customer service, call center support, or a similar client-facing role.
• Comfortable managing high-volume inbound calls with strong listening and verbal communication skills.
• Ability to enter and maintain accurate records while handling customer interactions.
• Experience using email, Microsoft Word, and Microsoft Excel in a detail-focused setting.
• Capable of resolving customer concerns with patience, sound judgment, and attention to detail.
• Familiarity with payment support, order entry, or appointment scheduling is preferred.
• Able to escalate urgent matters appropriately and work effectively within a team environment.

Familiarity with payment support, order entry, or appointment scheduling

• medical
• vision
• dental
• life and disability insurance
• 401(k) plan