Customer Service Representative Job at Robert Half (Lakewood)

Customer Service Representative

Robert Half

Location:
United States , Lakewood

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

This role focuses on reviewing questions submitted through an online portal, researching account and property details, and providing timely written updates to customers. The ideal candidate is resourceful, organized, and comfortable working independently on repetitive tasks while navigating multiple systems to identify accurate information and next steps.

Job Responsibility:

Review incoming resident inquiries through the online portal and determine the nature of each request
Investigate account details, property records, and related information using internal research tools and available resources
Submit insurance policies and supporting documentation through the portal with close attention to accuracy and completeness
Communicate status updates and follow-up responses to customers in a clear, detail-focused manner
Support resident liability program activities, including research related to coverage questions and claim outcomes
Examine cases involving policy denials, refund requests, and other account-specific issues to help identify appropriate resolution paths
Use search tools to locate resident records, confirm relevant details, and reconcile unclear or incomplete information
Build knowledge of processes and systems quickly while taking on increasing responsibility for inquiry handling over time

Requirements:

At least 1 year of administrative, customer support, or related office experience
Strong written communication skills with the ability to provide clear and detailed updates
Ability to work independently and make sound decisions with limited supervision
Solid research and problem-solving skills, including the ability to investigate incomplete or conflicting information
Experience with data entry, document handling, and maintaining accuracy across multiple systems
Comfortable using web-based platforms, search tools, and standard office software
Ability to manage multiple tasks, stay organized, and respond effectively in a fast-paced environment

What we offer: