Customer Service Representative Job at Robert Half (Petersburg)

Job Description

We are looking for a Customer Service Representative to join a manufacturing team on a long-term contract basis. This position is suited for someone who communicates with confidence, stays composed during busy or high-pressure situations, and pays close attention to details that affect customer satisfaction. The ideal candidate will learn quickly, build strong relationships with both customers and coworkers, and contribute to a welcoming, team-oriented environment with room for future growth.

Job Responsibility

Manage incoming customer calls and messages, providing timely and detail-focused support for questions, requests, and service issues
Process customer orders accurately, ensuring all details are entered correctly and confirmed before completion
Make outbound calls when follow-up is needed to clarify order information, resolve concerns, or provide status updates
Maintain organized and precise customer records so account information, order activity, and communications remain up to date
Address customer concerns with patience and sound judgment, working calmly through challenges in a fast-paced setting
Collaborate closely with internal team members to support service goals and help create a positive experience for customers
Learn company procedures, product information, and service expectations quickly in order to become effective in the role
Contribute to a friendly and dependable team culture while taking on increasing responsibility over time

Requirements

Experience in customer service, call center support, or a similar customer-facing role
Ability to handle a high volume of inbound calls while maintaining accuracy and professionalism
Strong order entry skills with careful attention to detail and data accuracy
Comfortable making outbound calls to support customer follow-up and issue resolution
Proven ability to remain calm, organized, and effective under pressure
Quick learner who can adapt to new processes and team expectations efficiently
Outgoing and approachable communication style with the ability to work well in a close-knit team environment