Customer Service Representative Job at Robert Half (Charlotte)

Job Description

We are looking for a detail-focused Customer Service Representative to join a manufacturing team in Charlotte, North Carolina. This a contract opportunity that centers on high-volume order entry, data quality, and written coordination with customers and internal partners rather than a phone-heavy support environment. The ideal candidate is organized, accurate, and comfortable managing transactional work independently while contributing to a collaborative hybrid team.

Job Responsibility

Accurately enter and process a steady flow of customer orders each day while meeting turnaround expectations
Review purchase order information, update order records in internal systems, and confirm that details are complete and correct
Identify mismatches, missing information, and other order-related issues, then take action to resolve them efficiently
Maintain reliable customer and order data within CRM and database platforms to support smooth downstream operations
Communicate with customers and cross-functional teams primarily through written correspondence to clarify requests and provide status updates
Provide additional support during high-volume periods such as month-end and quarter-end to help the team stay on schedule
Verify data inputs carefully to reduce errors and ensure order information aligns with internal requirements
Work within a hybrid environment, balancing independent task execution with collaboration across the broader service team

Requirements

At least 1 year of experience in customer service, order entry, data entry, or a closely related administrative role
Strong accuracy and attention to detail when handling numeric and transactional data
Experience using CRM or enterprise order management systems, such as Dynamics 365 or similar platforms
Effective written communication skills with the ability to interact professionally with internal and external stakeholders
Comfortable working independently while also contributing to a team-oriented environment
Proficiency in typing and computer data entry, with the ability to manage repetitive tasks efficiently
Ability to prioritize workload and maintain quality during peak processing periods

What we offer

Medical
Vision
Dental
Life and disability insurance
401(k) plan

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