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Customer Service Representative

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Vandalia

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

We are looking for a dedicated Customer Service Representative to join our Member Services team in Vandalia, Ohio. In this Contract to permanent employment role, you will handle a variety of tasks including data entry, communication with vendors, and managing member enrollments. This position offers a dynamic work environment where attention to detail and strong organizational skills are essential.

Job Responsibility:

  • Perform accurate data entry into the member portal and verify submission confirmations
  • Process member enrollments and update eligibility records promptly
  • Communicate with vendors and respond to inquiries from representatives as needed
  • Generate and analyze reports to maintain data accuracy and support decision-making
  • Manage incoming mail distribution and organize scanned and indexed documents
  • Answer inbound calls and provide exceptional customer service to members
  • Address email correspondence efficiently and professionally
  • Utilize Microsoft Excel and Word for documentation and reporting purposes
  • Ensure all tasks are completed within established timelines and quality standards

Requirements:

  • Proven experience in customer service roles, with a focus on answering inbound calls
  • Proficiency in data entry and maintaining accuracy in record-keeping
  • Strong skills in Microsoft Word and Excel for documentation and reporting
  • Ability to manage email correspondence effectively and professionally
  • Familiarity with order entry processes and scheduling appointments
  • Excellent communication skills to interact with members and vendors
  • Detail-oriented mindset with the ability to multitask in a fast-paced environment
  • Availability to work Monday through Friday, 8:30 AM to 5:00 PM
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
January 15, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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