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We are seeking an experienced Customer Service Representative to become an integral part of our team. In this role, you will play a key part in ensuring high customer satisfaction by efficiently addressing inquiries, concerns, and issues.
Job Responsibility:
Promptly respond to customer inquiries with professionalism and courtesy
Effectively handle and resolve customer complaints and escalations
Process customer orders, forms, applications, and service requests accurately
Offer detailed information regarding the company’s products and services
Accurately document all customer interactions, including inquiries, complaints, and the actions taken
Support team performance by ensuring compliance with established policies and procedures
Build and maintain strong customer relationships by keeping database records up to date
Complete additional tasks or projects as directed by management
Requirements:
At least 2 years of customer service experience
Proficiency with customer service software, databases, and CRM platforms
Strong verbal and written communication abilities
Outstanding interpersonal skills and adept problem solving abilities
High attention to detail and accuracy
Ability to remain composed and professional under pressure