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Customer Service Representative

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , City of Industry

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for an attentive and resourceful Customer Service Representative to join our team in City of Industry, California. In this Contract to permanent position, you will play a vital role in ensuring client satisfaction by addressing inquiries, resolving issues, and maintaining positive relationships. If you thrive in a fast-paced environment and enjoy providing exceptional service, we encourage you to apply.

Job Responsibility:

  • Respond to customer inquiries via phone and email with professionalism and clarity
  • Assist in resolving customer concerns and escalating issues when necessary
  • Support the collections process, with training provided as needed
  • Maintain accurate and detailed records of customer interactions
  • Collaborate with team members to improve service delivery and meet customer needs
  • Ensure timely follow-up on pending customer requests
  • Communicate effectively with clients to provide updates and necessary information
  • Contribute to a positive team environment by sharing insights and feedback
  • Uphold company standards and policies in all interactions

Requirements:

  • Minimum of 1-2 years of experience in customer service or a related field
  • Strong communication skills, both verbal and written
  • Proficiency in handling customer inquiries via phone and email
  • Ability to learn and assist with collections processes
  • Detail-oriented with the ability to manage multiple tasks simultaneously
  • Ability to work independently and as part of a team

Nice to have:

  • Bilingual in Chinese
  • Familiarity with call center operations
What we offer:
  • Medical, vision, dental, and life and disability insurance
  • Eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
February 14, 2026

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