Customer Service Representative Job at Randstad (Saint-Bruno)

Job Description

Ready to propel your career in the healthcare sector? Join the Canadian subsidiary of a major international healthcare group currently seeking a Customer Service Representative for its St-Bruno (South Shore of Montreal) location. This stable, permanent position is ideal for a detail-oriented professional looking to thrive in a people-first, rewarding environment. You will serve as the voice of the company for a nationwide clientele of healthcare professionals.

Job Responsibility

Handle incoming calls from clients (pharmacies, natural health stores, etc.) to process orders
Simultaneously enter orders into the ERP system (JDE)
Respond to inquiries regarding delivery lead times, product damages, or returns
Ensure diligent email follow-up with both English and French-speaking clients
Collaborate closely with the production and distribution teams to resolve logistical issues
Maintain a high level of professionalism and accuracy when entering specific product names

Requirements

Relevant prior experience in customer service or a call center environment
Bilingualism is essential (French/English) to serve a pan-Canadian clientele
Excellent rigor and attention to detail (essential for product nomenclature)
Ability to work in a dynamic environment and 100% on-site
Proficiency with IT tools and the ability to learn an ERP system
Team spirit, punctuality, and impeccable reliability
English proficiency is required for this position as the incumbent must interact daily with clients located outside of Quebec

What we offer

Competitive base salary with a total compensation package valued at over $25/hour
Unique Group RRSP program: The employer contributes $2 for every $1 invested (up to 12%)
Annual profit-sharing bonus of up to 2 months' salary
3 weeks of vacation upon hiring + progressive annual accrual
Comprehensive insurance (life, disability, health, and wellness account) with 50% employer-paid premiums
On-site Yoga/Pilates, pastries on Mondays, fresh fruit on Tuesdays, and free coffee
Monthly subsidy for the on-site catering service

Randstad - All Job Offers