Customer Service Representative, Robert Half

Robert Half

Location:
United States, New Orleans

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a dedicated Customer Service Representative for our client in New Orleans, Louisiana. This position involves providing exceptional assistance to clients within the non-profit sector, specializing in housing-related programs. The ideal candidate will be comfortable handling inquiries, resolving issues, and learning about Low-Income Tax Credit Housing (LITCH) and Fair Housing policies. This is a short-term contract to full time employment opportunity.

Job Responsibility:

Respond to inbound calls promptly, addressing client questions and concerns with professionalism
Provide accurate information about housing programs, including Low-Income Tax Credit Housing and Fair Housing policies
Resolve customer issues by identifying solutions and ensuring client satisfaction
Maintain detailed and accurate records of client interactions in the database
Manage email correspondence efficiently, ensuring timely follow-up on inquiries
Process data entry tasks with accuracy and attention to detail
Schedule appointments and coordinate with internal teams as needed
Utilize Microsoft Excel and Word to update and manage client information
Assist with order entry and ensure all processes align with organizational protocols
Support both inbound and outbound call operations to meet department goals

Requirements:

Previous experience in a call center or customer service role is required
Strong communication skills, both verbal and written, with the ability to explain complex information clearly
Familiarity with Low-Income Tax Credit Housing (LITCH) and Fair Housing policies is highly desirable
Proficiency in Microsoft Excel and Word for data management and reporting
Ability to handle multiple tasks simultaneously while maintaining attention to detail
Demonstrated problem-solving skills and a customer-focused approach
Experience with scheduling appointments and managing client interactions effectively
Knowledge of general data entry and email correspondence best practices

What we offer:

medical, vision, dental, and life and disability insurance
eligibility to enroll in company 401(k) plan

Additional Information:

Job Posted:
May 10, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Customer Service Representative