Customer Service Representative Job at Hubbell Incorporated (Cuba)

Job Description

The Customer Service Representative (CSR) is a customer-focused role dedicated to delivering dependable, high-quality support for OEM and assigned customer accounts. This position serves as a key connection between customers and internal teams, ensuring orders are processed accurately, inquiries are handled promptly, and customers receive clear, proactive communication. The CSR plays an important role in creating a positive customer experience while supporting operational efficiency and strong, long-term customer relationships through consistency, responsiveness, and attention to detail.

Job Responsibility

Provide day-to-day support for OEM and assigned customer accounts, with ownership of order execution activities
Accurately enter, process, and manage customer orders from receipt through shipment
Serve as a primary point of contact for customers regarding order status, lead times, pricing, and general inquiries
Proactively communicate with customers regarding order updates, and potential issues
Coordinate with Sales, Operations, and Engineering to support customer requirements
Monitor open orders and follow up as needed to ensure on-time delivery and completeness
Support account growth by delivering consistent, responsive service and identifying opportunities to improve service effectiveness
Assist with issue resolution related to order discrepancies, returns, or credits

Requirements

5 years of related experience in sales, marketing, customer service, or account management preferred
equivalent combinations of education, training, and experience will be considered where the individual has demonstrated the skills required to perform the responsibilities of this role
Proficiency with Microsoft Office tools, including Excel, Teams, and PowerPoint
Strong attention to detail with a focus on accuracy, efficiency, and responsiveness
Customer-focused mindset with a proactive approach to service and follow-up
Ability to manage multiple tasks and priorities in a deadline-driven environment
Strong written and verbal communication skills
Ability to work cross-functionally and follow established processes
Experience supporting OEM or B2B customer accounts preferred
SAP experience preferred, including order entry and customer and pricing data management

Nice to have

Experience supporting OEM or B2B customer accounts preferred
SAP experience preferred, including order entry and customer and pricing data management

Hubbell Incorporated - All Job Offers

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Customer Service Representative

Job Description

Job Responsibility

Requirements

Nice to have

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