Customer Service Representative

• Interact with all customers, maintaining a friendly, positive, authentic, empathetic, and professional approach to deliver a consistent Five-Star Customer Service Experience
• Support the welcome desk, cash wrap, systems/processes, inventory management, and daily routines to ensure the store is foundationally excellent
• Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person
• Use all systems to manage the customer flow to deliver Five-Star Customer Service experience
• Maintain all service vows which include Being Prepared, Welcoming, ability to Meet the Needs & Be There for all customers
• Provide an exceptional service experience to multiple customers at one time
• Proactively address customer concerns with confidence
• Communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations
• Promote all alteration services and personalization options
• Maintain store-standards to support a flawless shopping experience
• Maintain a high standard of dress to meet the Dress Code policy
• Respond promptly to all customer questions providing product and service information
• Build and maintain long-term relationships to meet and exceed customer satisfaction and loyalty
• Engage in the inventory management procedures by processing orders, receiving, and ensuring first quality standards for all merchandise
• Support all cash wrap behaviors and processes transactions with accuracy
• Assist with all sales promotions and visual updates.

High school diploma or an equivalent degree or 1 -2 years prior retail experience in an apparel, service, or specialty store environment.

• Rewarding Environment and Competitive Pay
• Team Bonus
• Dayforce Wallet – Get Paid Early
• Referral Incentive Program
• Generous Dream Maker Discount After First Pay Period
• Vision Care
• Supplemental Insurances- Critical Illness, Hospital Indemnity and Accidental Injury
• 401K Program
• Discount for Identity Theft Protection
• Discounts for Home and Auto Insurance
• Discounts for Mobile
• Legal Benefits (MetLife Hyatt Legal Plans)
• Pet Insurance