Customer Service Representative Job at Robert Half (Irvine)

Customer Service Representative

Robert Half

Location:
United States , Irvine

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a Customer Service Representative to support a high-volume service environment in Irvine, California. This Long-term Contract opportunity is ideal for someone who communicates clearly, stays organized, and enjoys helping customers through phone-based interactions. In this role, you will manage inquiries, process orders accurately, and provide responsive support across inbound and outbound calls.

Job Responsibility:

Handle a steady flow of incoming customer calls and provide timely, attentive assistance
Place outbound calls as needed to follow up on requests, confirm information, or resolve service issues
Enter customer orders into internal systems with close attention to accuracy and completeness
Respond to questions related to products, services, order status, and general account support
Document customer interactions clearly to maintain accurate service records and support continuity
Work efficiently within a call center setting while meeting quality and responsiveness expectations

Requirements:

Previous experience in customer service, preferably in a call center or phone-based support role
Ability to manage both inbound and outbound calls in a courteous and detail-focused manner
Strong data entry and order processing skills with a high level of accuracy
Clear verbal communication skills and an attentive, customer-focused approach
Comfortable handling multiple tasks while navigating systems during live customer interactions
Reliable organizational skills and the ability to follow established service procedures

What we offer: