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Robert Half Logo Robert Half · Customer Service

Customer Service Representative

United States, Milwaukee Contract work · Job Posted June 29, 2026
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Job Description

We are looking for a Customer Service Representative to join a long-term contract opportunity in Milwaukee, Wisconsin. This role supports customer-facing operations within a fast-paced manufacturing environment, with a focus on order activity, service inquiries, and issue resolution. The position is well suited for someone who communicates clearly, stays organized, and can work closely with internal teams to deliver responsive support. Training will be provided on company systems, products, and processes.

Job Responsibility

  • Build a strong understanding of assigned customers, including their products, purchasing patterns, key contacts, account priority, and other business considerations that affect service needs
  • Partner closely with sales, engineering, and related internal teams to gather account information and ensure customer requests are handled accurately and efficiently
  • Respond promptly to service concerns involving complaints, returns, credits, shipment follow-up, and order adjustments while working to achieve positive customer outcomes
  • Monitor quotations and open orders using available data so customers receive timely updates and accurate status information
  • Stay informed about product updates, account changes, and representative assignments that may affect customer communication or order processing
  • Maintain useful reference materials and contribute ideas that improve departmental workflows, consistency, and service quality
  • Coordinate with engineering, marketing, product support, quality, planning, and shipping teams to address application questions and customer inquiries
  • Assist with transactional support such as order entry, status requests, inbound customer communication, and basic issue handling during periods of increased workload or transition activity
  • Contribute to a team-oriented environment by helping coworkers balance priorities and meet service expectations when coverage is needed

Requirements

  • 2+ years of experience in customer service, call center support, order management, or a related customer-facing role
  • Ability to manage inbound calls and customer inquiries professionally while maintaining accuracy and responsiveness
  • Experience with order entry, order status communication, and routine issue resolution in a business environment
  • Strong written and verbal communication skills with the ability to collaborate effectively across multiple departments
  • Highly organized and process-oriented, with solid attention to detail and the ability to manage multiple tasks at once
  • Comfortable working in a team setting and adapting to changing priorities in a fast-paced environment
  • Demonstrated problem-solving skills, sound judgment, and a dependable work ethic
  • Proficiency using business systems and reference tools to document activity, track orders, and support customer needs

What we offer

  • Access to top jobs
  • competitive compensation
  • benefits
  • free online training
  • medical insurance
  • vision insurance
  • dental insurance
  • life and disability insurance
  • 401(k) plan
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